January 2022 Office Hours Update

2022 still finds us in a mixed up world dealing with Covid-19 and as a result we have reviewed our office opening hours. 

From Monday 17January 2022, our office opening hours will temporarily reduce and will only be open from 10am to 3pm Monday, Wednesday and Fridays for the remainder of the month of January. We will provide ongoing further updates as we near the end of the month.

We are fully operational with the majority of staff working remotely.  We are always available via email or telephone or even online meetings via Teams or Zoom. 

If you wish to drop off or collect any documents you are most welcome during the times mentioned above.   If these times do not suit you, please do not hesitate to contact us via phone or email to make suitable alternative arrangements.

We are here for you, so please do not hesitate to contact us on our normal office telephone number of 03 9874 7255 or email us at mail@rucker.com.au

Still open for Business

Rucker financial continue to operate during the Corona Virus crisis.  All staff are now working remotely and the team is in constant contact with each other.

Should you wish to have an online meeting with any of our team members we are using the online program called Teams and we can initiate a meeting with you.

We are here to help at all times, including any assistance you require with the recent government announced assistance packages.

Should you wish to contact us, please do so on our normal office telephone number of 03 9874 7255 or email us at mail@rucker.com.au

We are here for you.

Below are previous communications made to all clients on our current situation.

30 March 2020 – DOING BUSINESS DURING THE CORONAVIRUS CRISIS – Update 1

In the light of new restrictions, all our staff will be working remotely from tomorrow onwards.

If you would like to speak to someone, please telephone and we will ring you back ASAP

If you need to drop off or collect any documents, please call and a suitable arrangement will be able to be made.

If you are not already on our client portal, please do so ASAP, as it will be much easier to send, receive and lodge documents in a timely way.

We will be in touch again if and when circumstances require any further changes in working with you.

18 March 2020 – DOING BUSINESS DURING THE CORONAVIRUS CRISIS

We want to reassure you that at this stage our office continues to remain open for business, although a number of our staff may be working remotely on some days.

Please note that we are not aware of any instance of COVID-19 amongst our staff.

As you know, Government directives continue to be made, and if there is any change in how we operate, we will let you know.

We want to strongly encourage those of our clients who are not yet on our client portal to do so as soon as possible, in case there are further directives restricting operations at our work place and thus requiring us to close the offices and operate remotely. If this were to occur, there may be no one to check the mail, and therefore signed documents may not be able to be lodged. If you are a portal client, we can continue to send documents, and lodge signed documents in a timely manner. This would also minimise any impact if Australia Post had issues delivering post.

For the same reason, we request that all 2019 outstanding work be received in our office as soon as possible, preferably in the next week or so. If we have your work in the office we will be able to prepare it even if we are working remotely and still adhere to ATO lodgement deadlines.

If you would like to discuss these arrangements, please don’t hesitate to contact us.